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Ride statuses
Regulating the most critical
points of every ride.
Get a quote
within
15 minutes.
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Limos4 is trusted by
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The reason why
Limos4 introduced
ride statuses
A decade ago, the most frequently asked questions we could hear were: “Where’s my driver?”, and, “Is my boss already in the car?”. At that moment, the nightmare begins.
A customer care rep must reach the driver and determine the driver’s position and then forward the information to all interested parties and usually arrange another meeting point and make sure the driver meets and greets the passengers.
It always used to be the worst-case scenario.
Nowadays, when technology plays multiple roles in service innovation, our in-house IT team uses its scientific knowledge for practical purposes to fulfill all expectations of our clients.
And when it comes to clients, there’s no such thing as over-communication as the clients feel more comfortable when they know what’s going on.
We see that not only our passengers want to know where their driver is positioned, but also booking agents and personal assistants who need to know where their client or the assigned driver is.
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About Limos4's
ride statuses
The result is real-time ride status notifications, indicating the exact positions of the driver or the client aboard.
The ride status notification system is integrated with the Limos4 livery booking system and lets all interested parties know the situation of the ride at a particular time.
It allows Limos4 extensive and complete service reporting as soon as the service has been completed.
Having in mind the human error occurrence, when for example, the driver has missed to designate the position or has not selected the proper ride status, as a backup solution, our livery system immediately sends alert notifications to the Limos4 dispatch team rep on duty who contacts the driver, reminds him/her to follow the ride status protocol properly and designates the ride status instead of a driver.
Primarily created to regulate the most critical points of every livery transportation service, the Limos4 ride status protocol is also configured to:
- minimize the driver’s interference with a mobile device and focus on driving and passengers
- maximize our operator’s control over all critical moments during the service
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The ride status
notification
system
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Keeping
all parties
informed
Although the ride status protocol has been predominantly created to satisfy the customer’s inquiry for the exact vehicle’s position in real time, this protocol allows us to have a thorough understanding of our drivers’ efficiency, movement, and behaviour.
As a result, during the last 3 years, the ride status protocol implementation has decreased failed meet and greet occurrences by 80% and increased the ability to send the final service reports immediately after the completed service by 60%.
In addition to the obvious improvements in service quality and dispatching efficiency, customers can enjoy the following benefits:
- Increased safety of the passengers as the driver is minimally involved when tagging the position;
- Increased awareness of driver and vehicle’s appearance;
- Increased driver’s awareness of last-minute changes;
- Increased ability to send the complete and extensive service reports instantly to all interested parties
- Complete insight of driver’s movements and route driven, movement coordinates and the exact time of every ride status update;
- Complete insight into eventual additional service and costs or duration of the service;
- Utmost control of all critical points during the transfer, event or roadshow service by the Limos4 support team.
