Our Vetting
Process

How do we establish and
maintain the consistent
delivery of service
worldwide?

Given the clientele we have and how important
they are, there is no room for
mistakes in our industry.
That’s why we take it very
seriously how we choose our
suppliers.

Standardization

of the service in all of our destinations.

Supervision

of the service performance in all of our destinations.

Evaluation

of the quality of service in all of our destinations.

Limos4 has developed and implemented a unique Quality Assurance protocol to establish and maintain the supplier network worldwide.

The Quality Assurance protocol is a standard operating procedure that describes the sequences of steps taken to locate, select, control, and evaluate our suppliers across the globe.

The supplier
vetting protocol

Our specialized supplier relationship team, led by an Affiliate Manager, determines a local supplier in a specific region using rules endorsed by the supplier vetting protocol.

The supplier vetting protocol is a standard set of rules that apply to the search, entry, and evaluation of our suppliers.

The rules specify the method, criteria and tools that will be used to collect data of Limos4’s suppliers.

Our supplier vetting protocol

consists of 5 phases:

IVetting phase
IIOnboarding phase
IIIAuditing phase
IVEvaluating phase
VExtension phase

2.1

The vetting
phase

The vetting phase consists of numerous pre-check
actions made to obtain true and valid information
and documentation from the potential supplier.

Search for a new supplier

Contact the potential supplier with a “New Supplier Questionnaire”

III

Monitor the responsiveness

Check the supplier’s solvency

Demand necessary legal documents and business information, such as:

Business Registration Certificate
General Liability Insurance documents
Solvency Certificate
Vehicle Insurance documents
Fleet list and vehicle description
Supplier’s terms of service
Payment terms
List of drivers and their criminal and driving records
Drivers’ English language skill level certificates

This phase only ends if the potential supplier meets the requirements we laid out, and qualifies for the next, onboarding phase.

2.2

The onboarding
phase

The onboarding phase consists of precise actions
taken to impose and incorporate the highest standards
of our industry into the business of potential suppliers.

The synchronization and unification of service
standards are reached by intensive negotiations with
the potential supplier and, eventually by signing an
agreement between two parties.

The key points in the negotiating process are establishing

common goals and making sure the terms and business

processes are in compliance between Limos4 and the suppliers.

The onboarding negotiation points:

Terms of service
Cancelation policy
Prices
Payment terms
Supplier’s code of conduct
Capacity
Flexibility

In case the vetting process is completed successfully and a high standard of service implementation is well-negotiated and confirmed by an Affiliate Manager, a supply agreement for ground transportation services is signed by authorized representatives of both parties.

Thus, the relationship between Limos4 and the supplier is legally formalized and made official.

2.3

The auditing phase

The auditing phase is a trial period during which we
conduct multiple on-site performance checks.

It implies that the initial vetting and onboarding phases
have already been successfully completed.

This process takes place on site, at least once a year,
according to the annual auditing plan, created by an
Affiliate Manager.

A person responsible for on-site auditing is the
Quality Assurance Officer (QAO), but it can be an
Affiliate Manager or other responsible person from
our company (CEO, GM, or Event Coordinator).

QAO books the service anonymously, performing a “ghost ride”, of which the supplier is unaware, and exercises an extensive control of the following:

Meet-and-greet procedure when meeting the driver at the airport
If the name board is in accordance with the content that Limos4 provided
Dress code of the driver
Exterior and interior appearance and cleanliness of the vehicle
If the driver is polite and helpful
If the driver knows the route
Driver’s driving style
If the driver strictly obeys the traffic regulations

Next, at the supplier’s facility, our Quality Assurance Officer also:

Audits the supplier’s fleet by checking the vehicles’ year of production, mileage, models, fleet capacity, safety features of all vehicles.

Speaks to full- and part-time drivers in order to check their language skills, dress code, local knowledge, grooming standards and general behavior.

III

Interviews potential supplier’s subcontractor, subcontractor’s drivers and examines subcontractor’s vehicles.

After the auditing process is completed, the QAO fulfills the Quality Evaluation Sheet, evaluating the supplier for each relevant category.

The categories are rated separately, from 1 to 5, and then multiplied by the weight factor which determines the importance of each individual category, as they are not all equally relevant.

All these rates form the final score, which presents a solid and definite set of information enabling the Limos4 Management to make the final decision about further deployment or not.

As a trial period, the auditing phase is only the beginning of the next, indefinite evaluating phase.

We choose our suppliers through an evaluation process based on an algorithm that calculates more than 30 key factors

30+ parameters are sorted out in 10 different categories

Vehicles

Drivers

Responsiveness

Compliance

Flexibility

Documents

Volume

Incidents

Consistency

Price

2.4

The evaluating
phase

The evaluating phase lasts indefinitely and it measures

the supplier`s responsiveness, compliance, flexibility,

the number and nature of the complaints and

drivers` performance by recurrent quality control audits.

The evaluating phase

Limos4 is responsible to keep track of any positive or negative changes in any of the categories, and react accordingly.

In case of any incidents, drop in service quality, or any other flaw in cooperation (responsiveness, compliance, etc), our Affiliate Manager organizes meetings with the supplier and tries to resolve the issues.

In case of any positive changes in cooperation (positive feedback from clients, improved terms or prices, etc), the Affiliate Manager encourages the supplier to keep up with the good work and checks if there are other possibilities for cooperation improvement.

Thus, we ensure the highest quality of service is constantly delivered and performed without any quality decrease.

2.5

The extension
phase

It is intended to improve the already established quality

of service and bring more value to all business aspects,

through technological and customer-oriented approach

trends and innovations.

The extension phase

This phase consists of all actions intended to improve the already established quality of service and bring more value to the business, through our technological innovations, customer-orientated approach implementation, and counseling about new trends and challenges in our industry.

In accordance with local legislation and our quality assurance program, Limos4 requires all drivers to pass annual drug and alcohol screenings and to have professional driver training and defensive driving courses completed before being assigned to operate on behalf of Limos4.

The more educated our suppliers and drivers are, the more likely they are to bring more value to the business, especially in light of everyday’s technology development and elevated client expectations.

As a result, all the items on our quality control checklist are marked off, so the ultimate travel experience with Limos4 is secured.

Our Vetting
Process

The supplier
vetting protocol

The vetting
phase

The onboarding
phase

The auditing phase

We choose our suppliers through an evaluation process based on an algorithm that calculates more than 30 key factors

The evaluating
phase

The extension
phase

we offer...

we nurture...

we insist on...

we develop...

we service...

we cover...

Our Vetting Process

The supplier vetting protocol

The vetting phase

The onboarding phase

The auditing phase

We choose our suppliers through an evaluation process based on an algorithm that calculates more than 30 key factors

The evaluating phase

The extension phase

we offer...

we nurture...

we insist on...

we develop...

we service...

we cover...

Our Vetting
Process

The supplier
vetting protocol

The vetting
phase

The onboarding
phase

The evaluating
phase

The extension
phase